For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
GuidesAPI Reference
GuidesAPI Reference
  • Get started
    • Introduction
    • Quickstart
    • Authentication
  • Core concepts
    • Callout lifecycle
    • Customers & customer sources
    • Subscriptions & coverage
  • Integration guides
    • Personal Safety
    • Fixed Locations
    • Device & payment gateway
    • Webhooks
    • Go-live
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  • Where to go next
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Quickstart

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Authentication

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The core integration path is three steps: authenticate, register a customer, then raise a callout. This page explains what each step is for — follow the links into the API Reference for the exact request and response shapes.

1

Authenticate

Exchange your server credentials for a bearer token, then send it on every request. Start with the Authentication guide, or go straight to the reference: Exchange credentials for a token.

2

Register a customer

Create the protected end user under your customer source. The customer you create is the subject of every callout and subscription that follows. Reference: Create a customer.

3

Raise a callout

Create an emergency-response request for that customer with a response type and a location. From here the callout moves through its lifecycle — see the Callout lifecycle guide. Reference: Raise a customer callout.

Where to go next

Callout lifecycle

How a callout progresses: location, events, cancellation, and ratings.

Authentication

The token model, token lifetime, and scoped tokens.

Integration guides

Patterns for personal safety, fixed locations, and gateways.

API Reference

Full request and response schemas for every endpoint.