For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
GuidesAPI Reference
GuidesAPI Reference
  • Get started
    • Introduction
    • Quickstart
    • Authentication
  • Core concepts
    • Callout lifecycle
    • Customers & customer sources
    • Subscriptions & coverage
  • Integration guides
    • Personal Safety
    • Fixed Locations
    • Device & payment gateway
    • Webhooks
    • Go-live
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On this page
  • Base URLs
  • Authentication
  • Core Concepts
Get started

Aura Panic API

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Quickstart

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Built with

The Aura Panic API lets trusted integrations onboard customers, manage subscriptions, configure fixed locations, raise and update callouts, receive webhook events, and connect selected device or gateway flows.

Base URLs

  • Staging default: https://staging-panic.aura.services
  • Production: https://panic.aura.services

Authentication

Most endpoints require a bearer token from POST /panic-api/v2/oauth/token. Use server credentials for backend integrations. Customer or callout-scoped tokens should only be used for flows that are intentionally limited to one customer or one callout.

Core Concepts

  • Callout: Aura’s emergency-response request.
  • Customer: The protected end user.
  • Customer source: The integration identity attached to your API credentials.
  • Fixed location: A preconfigured site such as a store, branch, or property.
  • safeCode: The optional value submitted when cancelling a customer callout.
  • Webhook: An endpoint Aura calls with asynchronous callout lifecycle updates.