For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
GuidesAPI Reference
GuidesAPI Reference
  • Get started
    • Introduction
    • Quickstart
    • Authentication
  • Core concepts
    • Callout lifecycle
    • Customers & customer sources
    • Subscriptions & coverage
  • Integration guides
    • Personal Safety
    • Fixed Locations
    • Device & payment gateway
    • Webhooks
    • Go-live
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On this page
  • What this guide will cover
  • In the API Reference
Core concepts

Subscriptions & coverage

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Subscriptions determine what response a customer is entitled to; coverage and lookup values tell you what is available before you onboard a customer or raise a callout. This page will explain how the two fit together.

What this guide will cover

  • Subscription types and how a customer activates one.
  • Checking coverage for a response type before raising a callout.
  • Lookup values used during onboarding.

In the API Reference

  • Subscriptions and billing
  • Coverage and lookup