First-pass draft inferred from the product site and API behaviour. Confirm specifics with the AURA team before publishing. Personal Safety (“People Protect”) embeds AURA’s on-demand emergency response
into a consumer-facing app or service. An end user raises a callout from your
product, and AURA’s 24/7 control room dispatches vetted responders —
security, medical, and related response types — with live GPS tracking through
to resolution.
When to use this
- A mobile app or service where individual users need one-tap access to armed
security or medical response.
- You manage the user relationship; AURA provides the response network and
dispatch.
The integration journey
- Authenticate as your customer source — see Authentication.
- Onboard the user as a customer, with a subscription that entitles them to
response. You can create the customer and subscription together, or use a
hosted signup session.
- Raise callouts on the user’s behalf and follow them through the
callout lifecycle.
- Receive updates via polling or webhooks, and collect a
rating once resolved.
Key requirement
Live callouts require the customer to have an active subscription. Confirm
entitlement before exposing panic functionality — see
Subscriptions & coverage.
