Introduction | Aura Panic API

The Aura Panic API lets trusted integrations onboard customers, manage subscriptions, configure fixed locations, create and update callouts, receive webhook events, and connect selected device or gateway flows.

Panic API, Control Centre Platform, and Responder App — How an integration fits together: your app creates a callout via the Panic API, AURA's 24/7 control centre coordinates the response, and responders are dispatched.

Base URLs

Staging sandbox: https://staging-panic.aura.services
Production: https://panic.aura.services

All endpoint paths are prefixed with /panic-api/v2 — for example https://staging-panic.aura.services/panic-api/v2/customers. (The only exceptions are the bulk fixed-location CSV routes, which use /v1/... paths on the same host.)

Use staging as your developer playground. It is the environment for building the integration, exercising customer and subscription flows, creating test callouts, validating webhooks, and confirming operational behaviour before anything can affect live customers.

Testing on staging

Do all callout testing with the Responder Simulator in the AURA portal (Staging mode → Responder simulator). Create a callout via the API, enter the returned calloutId in the simulator, and step it through dispatch, arrival, completion, and closure — no AURA involvement needed.

Staging callouts are never closed automatically — there is no live control room driving them; the simulator is how you progress and close them.
The simulator advances callout state without emitting webhook events — test your webhook receiver against API-driven actions (create, cancel), and poll GET /panic-api/v2/callouts/{calloutId} to observe simulator-driven transitions.

Moving from staging to production requires AURA signoff. Before production credentials are issued or enabled for live response, work through the relevant Go-live checklist for your product path and confirm the integration behaviour with your AURA contact.

Product Offerings

Choose the integration path that matches your product:

People Protect: Embed on-the-go safety, GPS tracking, and emergency medical response into your mobile app or wearable devices. Includes IoT device integrations for buttons and wearables.
Property Protect: Connect residential or commercial property alarm systems to AURA’s dispatch network. See the Monitoring Platforms and Smart Home Security use cases.
White-label App: Offer AURA’s pre-built mobile safety application branded as your own.

These patterns combine: a monitoring platform may also register IoT devices, and a smart-home product may mix hosted signup with Fixed Location callouts.

Browse the Core concepts in the sidebar to understand platform-wide mechanics like authentication, callout lifecycles, and webhooks.