Get a callout | Aura Panic API

{
  "message": "Successfully fetched Callout",
  "callout": {
    "id": 12345,
    "status": "created",
    "url": "https://staging-dispatch.aura.services/dispatch/?sessionToken=example&calloutId=12345",
    "cancelledByCustomer": false,
    "dispatchRequired": true,
    "internalTest": false,
    "verified": false,
    "externalRefId": null,
    "requestedByCustomerId": null,
    "incidentInformation": [
      {
        "calloutId": 12345,
        "status": "created",
        "createdAt": "2026-06-08T15:38:34.453Z",
        "calloutClassification": {
          "id": 1,
          "value": "REAL"
        },
        "verified": false,
        "responseType": {
          "id": 1,
          "value": "SECURITY"
        },
        "calloutCurrentLocation": {
          "latitude": "-26.2",
          "longitude": "28.2",
          "formattedAddress": "1202 Emlembe St, Balmoral, Boksburg, 1401, South Africa",
          "region": "Gauteng",
          "regionId": 1
        },
        "calloutEvents": [],
        "predefinedLocationId": 158660
      }
    ]
  }
}

Retrieves the current state of a callout. Status strings are free-form legacy values and may use mixed casing.

Authentication

AuthorizationBearer

Bearer authentication of the form Bearer <token>, where token is your auth token.

Path parameters

calloutIdintegerRequired

Callout identifier.

Response

Successful.

messagestring

calloutobject

The nested callout view returned when reading a callout (GET /callouts/{calloutId}) or updating its location and returning it (updateLocationAndReturnCallout). This differs from the flat Callout returned by the creation endpoints: incident, location, and dispatch details are grouped under incidentInformation.

Errors

401

Unauthorized Error

404

Not Found Error

$	curl https://staging-panic.aura.services/panic-api/v2/callouts/12345 \
>	-H "Authorization: Bearer <token>"