List callout events | Aura Panic API

[
  {
    "id": 111650,
    "calloutId": 93500,
    "calloutEventTypeId": 1,
    "event": {
      "body": "Suspicious vehicle parked outside the property — please dispatch a responder.",
      "role": "customer",
      "supplierId": null
    },
    "createdBy": "Evt Tester",
    "integrationUserId": null,
    "createdAt": "2026-06-09T13:44:04.095Z",
    "updatedAt": "2026-06-09T13:44:04.095Z",
    "calloutEventType": {
      "id": 1,
      "value": "COMMENT",
      "description": "comment",
      "colour": "#2196f3",
      "iconUrl": null,
      "shouldFilterBySupplier": true,
      "createdAt": "2020-01-27T14:15:20.694Z",
      "updatedAt": "2020-01-27T14:15:20.694Z"
    },
    "calloutEventTags": [
      {
        "id": 299408,
        "calloutEventId": 111650,
        "calloutEventTagId": 4,
        "createdAt": "2026-06-09T13:44:04.124Z",
        "updatedAt": "2026-06-09T13:44:04.124Z",
        "calloutEventTagType": {
          "id": 4,
          "value": "@customer",
          "createdAt": "2020-06-15T08:40:38.227Z",
          "updatedAt": "2020-06-15T08:40:38.227Z"
        }
      }
    ]
  }
]

Lists chat and lifecycle events associated with a callout.

Authentication

AuthorizationBearer

Bearer authentication of the form Bearer <token>, where token is your auth token.

Path parameters

calloutIdintegerRequired

Callout identifier.

Response

Successful.

idintegerOptional

calloutIdintegerOptional

calloutEventTypeIdintegerOptional

eventobjectOptional

The event payload. For chat comments this carries the message body, the sender role, and an optional supplierId.

createdBystringOptional

integrationUserIdinteger or nullOptional

createdAtdatetimeOptional

updatedAtdatetimeOptional

calloutEventTypeobjectOptional

calloutEventTagslist of objectsOptional

Tags derived from the event body (for example mentions such as @admin).

integrationUserobject or nullOptional

Present on list responses; null unless the event was created by an integration user.

Errors

401

Unauthorized Error

$	curl https://staging-panic.aura.services/panic-api/v2/callouts/12345/events \
>	-H "Authorization: Bearer <token>"