List callout events | Aura Panic API

[
  {
    "id": 111650,
    "calloutId": 93500,
    "calloutEventTypeId": 1,
    "event": {
      "body": "Suspicious vehicle parked outside the property — please dispatch a responder.",
      "role": "customer",
      "supplierId": null
    },
    "createdBy": "Evt Tester",
    "integrationUserId": null,
    "createdAt": "2026-06-09T13:44:04.095Z",
    "updatedAt": "2026-06-09T13:44:04.095Z",
    "calloutEventType": {
      "id": 1,
      "value": "COMMENT",
      "description": "comment",
      "colour": "#2196f3",
      "iconUrl": null,
      "shouldFilterBySupplier": true,
      "createdAt": "2020-01-27T14:15:20.694Z",
      "updatedAt": "2020-01-27T14:15:20.694Z"
    },
    "calloutEventTags": [
      {
        "id": 299408,
        "calloutEventId": 111650,
        "calloutEventTagId": 4,
        "createdAt": "2026-06-09T13:44:04.124Z",
        "updatedAt": "2026-06-09T13:44:04.124Z",
        "calloutEventTagType": {
          "id": 4,
          "value": "@customer",
          "createdAt": "2020-06-15T08:40:38.227Z",
          "updatedAt": "2020-06-15T08:40:38.227Z"
        }
      }
    ]
  }
]

Lists chat and lifecycle events associated with a callout.

Authentication

AuthorizationBearer

Bearer authentication of the form Bearer <token>, where token is your auth token.

Path parameters

calloutIdintegerRequired

Callout identifier.

Response

Successful.

idinteger

calloutIdinteger

calloutEventTypeIdinteger

eventobject

The event payload. For chat comments this carries the message body, the sender role, and an optional supplierId.

createdBystring

integrationUserIdinteger or null

createdAtdatetime

updatedAtdatetime

calloutEventTypeobject

calloutEventTagslist of objects

Tags derived from the event body (for example mentions such as @admin).

integrationUserobject or null

Present on list responses; null unless the event was created by an integration user.

Errors

401

Unauthorized Error

$	curl https://staging-panic.aura.services/panic-api/v2/callouts/12345/events \
>	-H "Authorization: Bearer <token>"