Customer registration

Register each protected user as an AURA customer before they can create live callouts. The customer profile stores the contact details and response context that the control centre and responders use during an emergency.

Choose an onboarding model

Use one of two models:

• Hosted signup - create a customer signup session and send the user through the AURA-hosted flow for profile, payment, and subscription setup.
• API registration - create and update the customer from your backend, then manage the subscription separately.

Hosted signup is usually best when your product does not want to own every profile, payment, and subscription step. API registration is best when your backend already owns account creation and billing state.

Store your identifiers

After registration, store the AURA customerId against your own user record. If you provide an externalReferenceId, keep it stable so support and reporting can reconcile AURA records back to your system.

In the API Reference

• Customer sessions - create and retrieve hosted signup sessions.
• Customers - create, retrieve, update, and retire customer profiles.