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# Get a callout

GET https://staging-panic.aura.services/panic-api/v2/callouts/{calloutId}

Retrieves the current state of a callout. Status strings are free-form legacy values and may use mixed casing.

Reference: https://docs.aurasos.com/api-reference/callouts/get-callout-by-id

## Authentication

- `Authorization` header (bearer token, required) — Bearer authentication of the form `Bearer <token>`, where token is your auth token.

## Servers

- `https://staging-panic.aura.services` (Staging, default)
- `https://panic.aura.services` (Production)

## Request

### Path parameters

- `calloutId` (integer, required) — Callout identifier.

## Response

### 200

Successful.

- `message` (string, optional)
- `callout` (CalloutDetail, optional) — The nested callout view returned when reading a callout (`GET /callouts/{calloutId}`) or updating its location and returning it (`updateLocationAndReturnCallout`). This differs from the flat `Callout` returned by the creation endpoints: incident, location, and dispatch details are grouped under `incidentInformation`.

## Errors

### 401 Unauthorized Error

Unauthorized.

- `message` (string, optional)
- `errors` (ErrorResponseErrors, optional) — Error detail. May be a string, an array of strings, or an object (some routes return a serialized error object).

### 404 Not Found Error

Not found.

- `message` (string, optional)
- `errors` (ErrorResponseErrors, optional) — Error detail. May be a string, an array of strings, or an object (some routes return a serialized error object).

## Types

### CalloutDetail

The nested callout view returned when reading a callout (`GET /callouts/{calloutId}`) or updating its location and returning it (`updateLocationAndReturnCallout`). This differs from the flat `Callout` returned by the creation endpoints: incident, location, and dispatch details are grouped under `incidentInformation`.

- `id` (integer, optional)
- `status` (string, optional)
- `url` (string, optional) — Hosted dispatch session URL for this callout.
- `cancelledByCustomer` (boolean, optional)
- `dispatchRequired` (boolean, optional)
- `internalTest` (boolean, optional)
- `verified` (boolean, optional, nullable)
- `externalRefId` (string, optional, nullable)
- `requestedByCustomerId` (integer, optional, nullable)
- `customer` (CalloutDetailCustomer, optional) — Trimmed customer summary attached to the callout.
- `incidentInformation` (list of CalloutDetailIncidentInformationItems, optional)

### ErrorResponseErrors

Error detail. May be a string, an array of strings, or an object (some routes return a serialized error object).

- string
- list of string
- map from string to any

### CalloutDetailCustomer

Trimmed customer summary attached to the callout.

- `id` (integer, optional)
- `name` (string, optional, nullable)
- `surname` (string, optional, nullable)
- `mobile` (string, optional, nullable)
- `gender` (string, optional, nullable)
- `email` (string, optional, nullable)
- `vehicleMake` (string, optional, nullable)
- `vehicleModel` (string, optional, nullable)
- `vehicleColour` (string, optional, nullable)
- `vehicleLicensePlate` (string, optional, nullable)
- `dateOfBirth` (datetime, optional, nullable)
- `auth0UserId` (string, optional, nullable)
- `imageId` (integer, optional, nullable)
- `businessName` (string, optional, nullable)
- `customerTypeId` (integer, optional, nullable)

### CalloutDetailIncidentInformationItems

- `calloutId` (integer, optional)
- `status` (string, optional)
- `createdAt` (datetime, optional)
- `calloutClassification` (CalloutDetailIncidentInformationItemsCalloutClassification, optional)
- `verified` (boolean, optional, nullable)
- `responseType` (CalloutDetailIncidentInformationItemsResponseType, optional)
- `incidentDetails` (string, optional, nullable)
- `typeOfEmergency` (string, optional, nullable)
- `incidentcategory` (string, optional, nullable)
- `calloutCurrentLocation` (CalloutDetailIncidentInformationItemsCalloutCurrentLocation, optional)
- `dispatchInformation` (CalloutDetailIncidentInformationItemsDispatchInformation, optional)
- `calloutEvents` (list of CalloutDetailIncidentInformationItemsCalloutEventsItems, optional)

### CalloutDetailIncidentInformationItemsCalloutClassification

- `id` (integer, optional)
- `value` (string, optional)

### CalloutDetailIncidentInformationItemsResponseType

- `id` (integer, optional)
- `value` (string, optional)

### CalloutDetailIncidentInformationItemsCalloutCurrentLocation

- `latitude` (string, optional)
- `longitude` (string, optional)
- `formattedAddress` (string, optional, nullable)
- `region` (string, optional, nullable)
- `city` (string, optional, nullable)
- `country` (string, optional, nullable)
- `description` (string, optional, nullable)
- `placeId` (string, optional, nullable)
- `calloutLocationType` (string, optional, nullable)
- `regionId` (integer, optional, nullable)

### CalloutDetailIncidentInformationItemsDispatchInformation

- `responderDispatchedAt` (datetime, optional, nullable)
- `responderArrivedAt` (datetime, optional, nullable)
- `responderCompletedAt` (datetime, optional, nullable)
- `responder` (CalloutDetailIncidentInformationItemsDispatchInformationResponder, optional, nullable)
- `supplier` (CalloutDetailIncidentInformationItemsDispatchInformationSupplier, optional, nullable)
- `calloutResponseEta` (string, optional, nullable)
- `responderRoute` (CalloutDetailIncidentInformationItemsDispatchInformationResponderRoute, optional, nullable)

### CalloutDetailIncidentInformationItemsCalloutEventsItems

### CalloutDetailIncidentInformationItemsDispatchInformationResponder

### CalloutDetailIncidentInformationItemsDispatchInformationSupplier

### CalloutDetailIncidentInformationItemsDispatchInformationResponderRoute

## Examples

**Response**

```json
{
  "message": "Successfully fetched Callout",
  "callout": {
    "id": 12345,
    "status": "created",
    "url": "https://staging-dispatch.aura.services/dispatch/?sessionToken=example&calloutId=12345",
    "cancelledByCustomer": false,
    "dispatchRequired": true,
    "internalTest": false,
    "verified": false,
    "externalRefId": null,
    "requestedByCustomerId": null,
    "incidentInformation": [
      {
        "calloutId": 12345,
        "status": "created",
        "createdAt": "2026-06-08T15:38:34.453Z",
        "calloutClassification": {
          "id": 1,
          "value": "REAL"
        },
        "verified": false,
        "responseType": {
          "id": 1,
          "value": "SECURITY"
        },
        "calloutCurrentLocation": {
          "latitude": "-26.2",
          "longitude": "28.2",
          "formattedAddress": "1202 Emlembe St, Balmoral, Boksburg, 1401, South Africa",
          "region": "Gauteng",
          "regionId": 1
        },
        "calloutEvents": [],
        "predefinedLocationId": 158660
      }
    ]
  }
}
```

**SDK Code**

```python Success
import requests

url = "https://staging-panic.aura.services/panic-api/v2/callouts/12345"

headers = {"Authorization": "Bearer <token>"}

response = requests.get(url, headers=headers)

print(response.json())
```

```javascript Success
const url = 'https://staging-panic.aura.services/panic-api/v2/callouts/12345';
const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}
```

```go Success
package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://staging-panic.aura.services/panic-api/v2/callouts/12345"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Authorization", "Bearer <token>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(res)
	fmt.Println(string(body))

}
```

```ruby Success
require 'uri'
require 'net/http'

url = URI("https://staging-panic.aura.services/panic-api/v2/callouts/12345")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'

response = http.request(request)
puts response.read_body
```

```java Success
import com.mashape.unirest.http.HttpResponse;
import com.mashape.unirest.http.Unirest;

HttpResponse<String> response = Unirest.get("https://staging-panic.aura.services/panic-api/v2/callouts/12345")
  .header("Authorization", "Bearer <token>")
  .asString();
```

```php Success
<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('GET', 'https://staging-panic.aura.services/panic-api/v2/callouts/12345', [
  'headers' => [
    'Authorization' => 'Bearer <token>',
  ],
]);

echo $response->getBody();
```

```csharp Success
using RestSharp;

var client = new RestClient("https://staging-panic.aura.services/panic-api/v2/callouts/12345");
var request = new RestRequest(Method.GET);
request.AddHeader("Authorization", "Bearer <token>");
IRestResponse response = client.Execute(request);
```

```swift Success
import Foundation

let headers = ["Authorization": "Bearer <token>"]

let request = NSMutableURLRequest(url: NSURL(string: "https://staging-panic.aura.services/panic-api/v2/callouts/12345")! as URL,
                                        cachePolicy: .useProtocolCachePolicy,
                                    timeoutInterval: 10.0)
request.httpMethod = "GET"
request.allHTTPHeaderFields = headers

let session = URLSession.shared
let dataTask = session.dataTask(with: request as URLRequest, completionHandler: { (data, response, error) -> Void in
  if (error != nil) {
    print(error as Any)
  } else {
    let httpResponse = response as? HTTPURLResponse
    print(httpResponse)
  }
})

dataTask.resume()
```