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# Create a callout event

POST https://staging-panic.aura.services/panic-api/v2/callouts/{calloutId}/events
Content-Type: application/json

Creates a chat message or event in the callout conversation with the control centre. The response includes the created `calloutEvent` and any derived `calloutEventTags`.

Reference: https://docs.aurasos.com/api-reference/callout-events/create-callout-event

## Authentication

- `Authorization` header (bearer token, required) — Bearer authentication of the form `Bearer <token>`, where token is your auth token.

## Servers

- `https://staging-panic.aura.services` (Staging, default)
- `https://panic.aura.services` (Production)

## Request

### Path parameters

- `calloutId` (integer, required) — Callout identifier.

### Body (application/json)

This endpoint expects a CalloutEventCreateRequest.

- `source` (string, required) — Who is sending the event, e.g. `customer`.
- `event` (string, required) — The message body to send to the control centre.

## Response

### 200

Successful.

- `calloutEvent` (CalloutEvent, optional)
- `calloutEventTags` (list of CalloutEventTag, optional)

## Errors

### 400 Bad Request Error

Bad request.

- `message` (string, optional)
- `errors` (ErrorResponseErrors, optional) — Error detail. May be a string, an array of strings, or an object (some routes return a serialized error object).

### 401 Unauthorized Error

Unauthorized.

- `message` (string, optional)
- `errors` (ErrorResponseErrors, optional) — Error detail. May be a string, an array of strings, or an object (some routes return a serialized error object).

### 500 Internal Server Error

Unexpected server error.

- `message` (string, optional)
- `errors` (ErrorResponseErrors, optional) — Error detail. May be a string, an array of strings, or an object (some routes return a serialized error object).

## Types

### CalloutEvent

- `id` (integer, optional)
- `calloutId` (integer, optional)
- `calloutEventTypeId` (integer, optional)
- `event` (CalloutEventEvent, optional) — The event payload. For chat comments this carries the message `body`, the sender `role`, and an optional `supplierId`.
- `createdBy` (string, optional)
- `integrationUserId` (integer, optional, nullable)
- `createdAt` (datetime, optional)
- `updatedAt` (datetime, optional)
- `calloutEventType` (CalloutEventCalloutEventType, optional)
- `calloutEventTags` (list of CalloutEventTag, optional) — Tags derived from the event body (for example mentions such as `@admin`).
- `integrationUser` (CalloutEventIntegrationUser, optional, nullable) — Present on list responses; null unless the event was created by an integration user.

### CalloutEventTag

- `id` (integer, optional)
- `calloutEventId` (integer, optional)
- `calloutEventTagId` (integer, optional)
- `createdAt` (datetime, optional)
- `updatedAt` (datetime, optional)
- `tagType` (CalloutEventTagTagType, optional)
- `calloutEventTagType` (CalloutEventTagCalloutEventTagType, optional)

### ErrorResponseErrors

Error detail. May be a string, an array of strings, or an object (some routes return a serialized error object).

- string
- list of string
- map from string to any

### CalloutEventEvent

The event payload. For chat comments this carries the message `body`, the sender `role`, and an optional `supplierId`.

- `body` (string, optional)
- `role` (string, optional)
- `supplierId` (integer, optional, nullable)

### CalloutEventCalloutEventType

- `id` (integer, optional)
- `value` (string, optional)
- `description` (string, optional)
- `colour` (string, optional)
- `iconUrl` (string, optional, nullable)
- `shouldFilterBySupplier` (boolean, optional)
- `createdAt` (datetime, optional)
- `updatedAt` (datetime, optional)

### CalloutEventIntegrationUser

Present on list responses; null unless the event was created by an integration user.

### CalloutEventTagTagType

- `tagType` (CalloutEventTagTagTypeTagType, optional)

### CalloutEventTagCalloutEventTagType

- `id` (integer, optional)
- `value` (string, optional)
- `createdAt` (datetime, optional)
- `updatedAt` (datetime, optional)

### CalloutEventTagTagTypeTagType

- `id` (integer, optional)
- `value` (string, optional)
- `createdAt` (datetime, optional)
- `updatedAt` (datetime, optional)

## Examples

**Request**

```json
{
  "source": "customer",
  "event": "Suspicious vehicle parked outside the property — please dispatch a responder."
}
```

**Response**

```json
{
  "calloutEvent": {
    "id": 12345,
    "calloutId": 12345,
    "calloutEventTypeId": 1,
    "event": {
      "body": "Suspicious vehicle parked outside the property — please dispatch a responder.",
      "role": "customer",
      "supplierId": 1
    },
    "createdBy": "Dev Bid",
    "integrationUserId": 1,
    "createdAt": "2024-01-15T09:30:00Z",
    "updatedAt": "2024-01-15T09:30:00Z",
    "calloutEventType": {
      "id": 1,
      "value": "COMMENT",
      "description": "comment",
      "colour": "#2196f3",
      "iconUrl": "string",
      "shouldFilterBySupplier": true,
      "createdAt": "2024-01-15T09:30:00Z",
      "updatedAt": "2024-01-15T09:30:00Z"
    },
    "calloutEventTags": [
      {
        "id": 299263,
        "calloutEventId": 1,
        "calloutEventTagId": 1,
        "createdAt": "2024-01-15T09:30:00Z",
        "updatedAt": "2024-01-15T09:30:00Z",
        "tagType": {
          "tagType": {
            "id": 1,
            "value": "@admin",
            "createdAt": "2024-01-15T09:30:00Z",
            "updatedAt": "2024-01-15T09:30:00Z"
          }
        },
        "calloutEventTagType": {
          "id": 1,
          "value": "@admin",
          "createdAt": "2024-01-15T09:30:00Z",
          "updatedAt": "2024-01-15T09:30:00Z"
        }
      }
    ],
    "integrationUser": {}
  },
  "calloutEventTags": [
    {
      "id": 299263,
      "calloutEventId": 1,
      "calloutEventTagId": 1,
      "createdAt": "2024-01-15T09:30:00Z",
      "updatedAt": "2024-01-15T09:30:00Z",
      "tagType": {
        "tagType": {
          "id": 1,
          "value": "@admin",
          "createdAt": "2024-01-15T09:30:00Z",
          "updatedAt": "2024-01-15T09:30:00Z"
        }
      },
      "calloutEventTagType": {
        "id": 1,
        "value": "@admin",
        "createdAt": "2024-01-15T09:30:00Z",
        "updatedAt": "2024-01-15T09:30:00Z"
      }
    }
  ]
}
```

**SDK Code**

```python Success
import requests

url = "https://staging-panic.aura.services/panic-api/v2/callouts/12345/events"

payload = {
    "source": "customer",
    "event": "Suspicious vehicle parked outside the property — please dispatch a responder."
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.json())
```

```javascript Success
const url = 'https://staging-panic.aura.services/panic-api/v2/callouts/12345/events';
const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: '{"source":"customer","event":"Suspicious vehicle parked outside the property — please dispatch a responder."}'
};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}
```

```go Success
package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://staging-panic.aura.services/panic-api/v2/callouts/12345/events"

	payload := strings.NewReader("{\n  \"source\": \"customer\",\n  \"event\": \"Suspicious vehicle parked outside the property — please dispatch a responder.\"\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(res)
	fmt.Println(string(body))

}
```

```ruby Success
require 'uri'
require 'net/http'

url = URI("https://staging-panic.aura.services/panic-api/v2/callouts/12345/events")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"source\": \"customer\",\n  \"event\": \"Suspicious vehicle parked outside the property — please dispatch a responder.\"\n}"

response = http.request(request)
puts response.read_body
```

```java Success
import com.mashape.unirest.http.HttpResponse;
import com.mashape.unirest.http.Unirest;

HttpResponse<String> response = Unirest.post("https://staging-panic.aura.services/panic-api/v2/callouts/12345/events")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"source\": \"customer\",\n  \"event\": \"Suspicious vehicle parked outside the property — please dispatch a responder.\"\n}")
  .asString();
```

```php Success
<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('POST', 'https://staging-panic.aura.services/panic-api/v2/callouts/12345/events', [
  'body' => '{
  "source": "customer",
  "event": "Suspicious vehicle parked outside the property — please dispatch a responder."
}',
  'headers' => [
    'Authorization' => 'Bearer <token>',
    'Content-Type' => 'application/json',
  ],
]);

echo $response->getBody();
```

```csharp Success
using RestSharp;

var client = new RestClient("https://staging-panic.aura.services/panic-api/v2/callouts/12345/events");
var request = new RestRequest(Method.POST);
request.AddHeader("Authorization", "Bearer <token>");
request.AddHeader("Content-Type", "application/json");
request.AddParameter("application/json", "{\n  \"source\": \"customer\",\n  \"event\": \"Suspicious vehicle parked outside the property — please dispatch a responder.\"\n}", ParameterType.RequestBody);
IRestResponse response = client.Execute(request);
```

```swift Success
import Foundation

let headers = [
  "Authorization": "Bearer <token>",
  "Content-Type": "application/json"
]
let parameters = [
  "source": "customer",
  "event": "Suspicious vehicle parked outside the property — please dispatch a responder."
] as [String : Any]

let postData = JSONSerialization.data(withJSONObject: parameters, options: [])

let request = NSMutableURLRequest(url: NSURL(string: "https://staging-panic.aura.services/panic-api/v2/callouts/12345/events")! as URL,
                                        cachePolicy: .useProtocolCachePolicy,
                                    timeoutInterval: 10.0)
request.httpMethod = "POST"
request.allHTTPHeaderFields = headers
request.httpBody = postData as Data

let session = URLSession.shared
let dataTask = session.dataTask(with: request as URLRequest, completionHandler: { (data, response, error) -> Void in
  if (error != nil) {
    print(error as Any)
  } else {
    let httpResponse = response as? HTTPURLResponse
    print(httpResponse)
  }
})

dataTask.resume()
```